CloneCut

Refund policy

Draft policy — for Henry’s review. This preview does not accept payments or generate videos.

No payments are accepted in this preview. The following rules are a proposal for the future service.

Generation credits are reserved when a job is submitted and settled only when a playable private output is saved. Confirmed failed jobs release the reservation automatically. Unknown results remain in recovery until resolved or the deadline expires; we do not automatically submit a second paid job.

Unused purchased credits: a request within 14 days is proposed, subject to applicable consumer rights, payment fees and reviewed commercial terms. Used credits are not normally refundable for a successfully delivered job; defective delivery and statutory rights are reviewed individually. Final support contact and eligibility rules must be approved before payments open.